At Dermilumin, we want your order to arrive safely and without unnecessary delays. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders placed on weekends or U.S. holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please make sure your shipping address is accurate and complete before placing your order. Dermilumin is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
Shipping Times
Estimated delivery times depend on your shipping destination and the carrier used for your order.
Estimated delivery: 5–10 business days after your order has been processed.
Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, high order volumes, customs processing, or other circumstances outside our control may affect the actual delivery date.
Shipping Costs
Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.
If free shipping is offered for a specific order or promotion, the applicable terms will be shown at checkout.
Order Tracking
Once your order has shipped, you may receive a tracking number by email. Please allow some time for the carrier's tracking information to update after the package enters their system.
If your tracking information has not updated for several business days, please contact us so we can help review the status of your shipment.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and shipping details.
We will do our best to help locate the package and provide the latest available information.
Please note that shipping delays can sometimes occur after an order has been handed to the carrier. Delivery times may also be affected by circumstances outside Dermilumin's control.
Incorrect Shipping Address
Please review your shipping information carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We will try to update the shipping information before the order is shipped, but we cannot guarantee that changes can be made once processing has started.
If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply before the order can be sent again.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible. Include your order number and clear photos of the package and product so we can review the issue and determine the appropriate next step.
International Shipping
If international shipping is available for your location, shipping options and estimated costs will be shown at checkout.
Customers receiving orders outside the United States may be responsible for customs duties, taxes, or other charges imposed by their destination country. These charges, when applicable, are not included in the product price unless specifically stated at checkout.
Questions About Your Order
If you have questions about shipping or the status of your order, please contact our customer support team with your order number.
We are happy to help you with your order and provide the latest shipping information available.
Dermilumin
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