Returns & Refunds Policy


At Dermilumin, we want you to feel confident when ordering from our store. If your order arrives damaged, defective, or you simply need to request a return, please review the policy below.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the product must be:

  • Unused or gently handled

  • In its original condition

  • Returned with the original packaging and included accessories

  • Accompanied by proof of purchase

We may be unable to accept returns that show signs of excessive use, damage, modification, or missing parts.

How to Request a Return

Before sending anything back, please contact our customer support team at [support email] with your order number and a brief explanation of your return request.

If your request is eligible, we will provide the return instructions and any additional information needed to complete the process.

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged or Defective Products

If your Dermilumin Deep Tissue Massager arrives damaged or appears to have a product defect, contact us as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or a short video showing the problem, when applicable

We will review the information and let you know the next steps.

Refunds

Once we receive and inspect an approved return, we will notify you about the status of your refund.

If the return is approved, the refund will be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is related to an incorrect, damaged, or defective order.

Return Shipping

Unless the item arrives damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

For approved returns involving a damaged, defective, or incorrect product, Dermilumin will provide further instructions regarding the return.

Exchanges

If you receive an incorrect, damaged, or defective product, please contact us before sending it back. Depending on the situation and product availability, we may offer a replacement or another appropriate solution.

Non-Returnable Situations

A return may not be accepted if the product:

  • Is returned after the applicable return period

  • Has been significantly used or damaged after delivery

  • Is missing original accessories or packaging where those items are required for the return

  • Has been altered or modified

  • Cannot be reasonably identified as the original purchase

Important Note

Return eligibility does not automatically guarantee a refund. Each return is reviewed based on the condition of the product and the circumstances of the request.

We reserve the right to refuse a return that does not meet the requirements outlined in this policy.

Contact Us

If you have questions about a return, refund, or replacement, please contact us before shipping your order back.

Email: [support email]

Dermilumin Customer Support
We’re here to help make the return process as clear and straightforward as possible.

Last Updated: August, 2026