Last Updated: August, 2026

At Dermilumin, we respect your privacy and take the information you share with us seriously. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or use our services; how we use that information; and the choices available to you.

By using the Dermilumin website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly when you use our website or contact us. This may include:

• Your name

• Email address

• Billing and shipping address

• Phone number

• Order and purchase details

• Information you provide when contacting customer support

• Any other information you voluntarily submit through our website

We may also automatically collect certain information when you browse our website. This can include your IP address, browser type, device information, pages visited, referring website, and general website usage information.

This information helps us understand how visitors use our website and improve the overall shopping experience.

2. How We Use Your Information

Dermilumin may use the information we collect to:

• Process and fulfill your orders

• Provide shipping and order updates

• Respond to customer service requests

• Manage returns, refunds, and other order-related requests

• Improve our website, products, and customer experience

• Maintain website security and prevent fraudulent activity

• Understand website traffic and usage

• Send marketing communications when you have chosen to receive them

• Meet applicable legal and business requirements

We only use personal information for legitimate business purposes and to provide the services you request.

3. Payment Information

When you place an order, your payment information is handled through our payment processing providers. Dermilumin does not normally have access to or store your complete credit or debit card number.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

4. Cookies and Similar Technologies

Dermilumin may use cookies and similar technologies to help the website function properly and provide a better browsing experience.

Cookies may help us:

• Remember certain preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Measure marketing and website activity

You can adjust your browser settings to manage or disable cookies. Some website features may not work properly if certain cookies are disabled.

5. Third-Party Services

We may work with trusted third-party providers that help us operate our website and business. These providers may support services such as:

• Payment processing

• Website hosting and functionality

• Shipping and order fulfillment

• Analytics

• Customer support

• Marketing and communications

These companies may receive information needed to provide their services. They are expected to handle information according to their applicable privacy and security obligations.

6. Marketing Communications

If you choose to receive promotional emails or other marketing communications from Dermilumin, we may use your email address to send information about products, promotions, updates, or other store-related news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us directly.

Even if you opt out of promotional messages, we may still send important transactional communications related to your orders, purchases, or customer service requests.

7. How We Protect Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot promise absolute security of your information.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and meet applicable legal or regulatory requirements.

When information is no longer needed for these purposes, it may be deleted or securely disposed of where appropriate.

9. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the ability to:

• Request access to certain personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Ask questions about how your information is used

Requests may be subject to applicable laws and reasonable verification requirements.

To make a privacy-related request, please contact us using the information provided below.

10. Children's Privacy

The Dermilumin website is not intended for children to use independently. We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically to stay informed about how Dermilumin handles personal information.

12. Contact Us

If you have questions about this Privacy Policy or how Dermilumin handles your personal information, please contact us:

Dermilumin
Email: [Customer Support Email]
Website: [Store URL]

We will do our best to respond to privacy-related questions and requests in a reasonable timeframe.